Refund policy

RETURN & EXCHANGE POLICY
We get it — scent is personal, and sometimes it takes more than one match to find the one. At BrokenCupid, we’re committed to quality and hygiene, which means our return policy is strict — but fair.

🔁 EXCHANGES ONLY — NO RETURNS / NO REFUNDS
Due to hygiene and safety reasons, we do not accept returns or offer refunds on any fragrance products. This includes cases of buyer's remorse, accidental orders, or a change of mind.

We offer exchanges only under limited circumstances — read below carefully.

📦 HOW TO REQUEST AN EXCHANGE
If you received a damaged, defective, or incorrect item, email us at infobrokencupid@gmail.com within 48 hours of delivery. Include:

Your order number

Clear photos of the issue

A brief description of the problem

If your case is approved, we’ll send you instructions on how to proceed. We’ll either ship a replacement or offer store credit — depending on availability.

Note: Exchanges are only processed once per order. Customers are responsible for shipping the original item back, while we’ll cover the cost of sending out the new one.

🚫 NON-EXCHANGEABLE ITEMS
For hygiene and safety, we do not offer exchanges on:

Opened or used bottles

Fragrances without original packaging

Limited edition or Mystery Box drops

Promotional or clearance items

📍 NOTE ON TRYING FRAGRANCES
Fragrance is subjective, which is why we encourage you to explore detailed scent descriptions before purchasing. All our perfumes are final sale once opened.

Planning a gift or not sure what to get? Consider starting with a sampler kit (coming soon) or checking out our scent profiles for each variant.

💬 QUESTIONS?
We're here to help. For anything order-related, reach out to:
📧 infobrokencupid@gmail.com